This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
RETURNS, EXCHANGES AND DAMAGED GOODS
Customer satisfaction is our top priority at Twilight Luminary. If you are not satisfied with your merchandise, we will be happy to offer a refund, or an exchange (not including shipping) for any unused product that was purchased. Please inspect your merchandise immediately to determine if your merchandise has any defects. Product must be returned within 7 days of receipt. We must then receive the return within 14 days (allowing 7 days for shipping). If your merchandise is not received within this time frame or is not returned in new condition, we reserve the right to refuse the return.
In the event that you receive the wrong merchandise, we will send you the correct replacement product, please contact us within 3 DAYS of receiving your merchandise via email. You will then need to return the item, please place merchandise back in the original shipping box, and ship back to us with confirmation number provided in email.
**Wholesale business orders cannot be returned.
DAMAGED GOODS
Refunds or Exchanges will be issued on defective or damaged goods.
Your replacement product will only be issued once the wrong item has been returned. If you request a replacement, we will issue your replacement item (subject to availability) at our cost once we receive the return. Any damages occurred during delivery needs to be addressed directly with carrier service.
All returns must be emailed to us before the product is shipped back. We will give you a confirmation number that must be included in the return. Customers who decide to "refuse delivery" or "return to shipper" as means to return merchandise, will be charged full value of the order. We will hold the returned merchandise for 31 days, at which time it will be become the property of Twilight Luminary. During the 31 days, customers may request the merchandise to be re-shipped; however customer agrees to pay all new shipping costs.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information (We use a secure server to process your CC info)
How That Information Is Used:
Information collected is used solely to fill orders, contact you should you have any questions, or to send email with special offers. By Placing an order, you are also agreeing to receiving new product announcement and newsletters about our products. You can remove yourself from this list at anytime by contacting us.
Any Questions, Please Contact Us:
info@twilightluminary.com
RETURNS, EXCHANGES AND DAMAGED GOODS
Customer satisfaction is our top priority at Twilight Luminary. If you are not satisfied with your merchandise, we will be happy to offer a refund, or an exchange (not including shipping) for any unused product that was purchased. Please inspect your merchandise immediately to determine if your merchandise has any defects. Product must be returned within 7 days of receipt. We must then receive the return within 14 days (allowing 7 days for shipping). If your merchandise is not received within this time frame or is not returned in new condition, we reserve the right to refuse the return.
In the event that you receive the wrong merchandise, we will send you the correct replacement product, please contact us within 3 DAYS of receiving your merchandise via email. You will then need to return the item, please place merchandise back in the original shipping box, and ship back to us with confirmation number provided in email.
**Wholesale business orders cannot be returned.
DAMAGED GOODS
Refunds or Exchanges will be issued on defective or damaged goods.
Your replacement product will only be issued once the wrong item has been returned. If you request a replacement, we will issue your replacement item (subject to availability) at our cost once we receive the return. Any damages occurred during delivery needs to be addressed directly with carrier service.
All returns must be emailed to us before the product is shipped back. We will give you a confirmation number that must be included in the return. Customers who decide to "refuse delivery" or "return to shipper" as means to return merchandise, will be charged full value of the order. We will hold the returned merchandise for 31 days, at which time it will be become the property of Twilight Luminary. During the 31 days, customers may request the merchandise to be re-shipped; however customer agrees to pay all new shipping costs.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information (We use a secure server to process your CC info)
How That Information Is Used:
Information collected is used solely to fill orders, contact you should you have any questions, or to send email with special offers. By Placing an order, you are also agreeing to receiving new product announcement and newsletters about our products. You can remove yourself from this list at anytime by contacting us.
Any Questions, Please Contact Us:
info@twilightluminary.com
